In the first six months of 2022, residents of the Krasnodar Territory sent 700 complaints to the Bank of Russia related to the consequences of sanctions. The share of such appeals in the total amounted to just over 10%. This was reported today by the press service of the Southern GU of the Bank of Russia.
Residents of the region reported difficulties with currency transfers, the introduction of commissions on foreign currency accounts, and the refusal to issue funds from the account. Since most of these appeals concerned the work of banks, the total number of complaints against them also increased in the first half of the year (by almost 20%). At the same time, without taking into account the topic of sanctions, the number of applications to credit institutions almost did not change over the year.
As in other regions of the country, in the reporting period there was a significant increase in complaints against brokers in the region: 290 against 40 a year ago. Such a surge was caused primarily by forced transfers of accounts from brokers who were under sanctions to other market participants.
At the same time, the number of complaints related to OSAGO decreased by 20%. In particular, there were half as many requests due to the incorrect application of the bonus-malus coefficient.
In total, in January-June, residents of Kuban sent 6,436 appeals to the Bank of Russia. Compared to the same period last year, their number increased by 14%.
You can send a complaint to a financial organization (banks, MFIs, credit cooperatives, brokers) through internet reception or in the chat of the mobile application “Central Bank Online”.