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80% percent of Britons want in-person’ GP appointment

Some 85 per cent of Britons think they should be entitled to an ‘in-person’ GP appointment – and not be fobbed off with a remote consultation by phone or video

The Daily Mail’s campaign to win the right for all patients to have face-to-face care from their family doctor has received a tidal wave of public support.

Some 85 per cent of Britons believe they should be entitled to an ‘in-person’ appointment with their GP – and not be fobbed off with a remote consultation by phone or video.

More than half (53 per cent) say they struggle to obtain a face-to-face appointment, with nearly three in ten (27 per cent) who have asked to see their GP in person in the past year saying they have been told no.

More than four out of five (83 per cent) say they prefer traditional in-person consultations, and nearly two thirds (65 per cent) say illnesses are likely to get worse if they are treated remotely.

The findings of the J L Partners survey for this newspaper come after Britain’s top GP sparked controversy by defending the huge rise in online consultations by GPs since the pandemic outbreak.

Some 85 per cent of Britons believe they should be entitled to an ‘in-person’ appointment with their GP – and not be fobbed off with a remote consultation by phone or video

Before the pandemic, four in five GP consultations were in person, but the latest figure for July is under six in ten.

Martin Marshall, chairman of the Royal College of GPs, said Covid safety curbs and high demand meant it was impossible for family doctors to offer all patients an in-person appointment just because they would ‘like’ one.

But the Mail survey reveals the public overwhelmingly rejects his argument. A massive 95 per cent say ‘face-to-face’ consultations result in a more accurate diagnosis – and 75 per cent say the success of the vaccine rollout means Covid is no longer a valid reason for GPs to decline to see people at local surgeries.

Former Tory leader Sir Iain Duncan Smith said: ‘I hope everyone from GPs to government will listen to this poll, as it shows what the public really want. They must act on it. There is no way that Covid can any longer be seen as an excuse to stop holding as many in-person appointments.’

The findings of the survey come after Britain’s top GP Martin Marshall sparked controversy by defending the huge rise in online consultations by GPs since the pandemic outbreak.

Oncologist Professor Karol Sikora, former director of the World Health Organisation’s cancer programme, also called on ministers to take action on the basis of the Mail’s poll.

He said cancers will be missed if GPs did not get back to seeing more patients face to face, adding that doctors were using Covid was an ‘excuse’ not to go back to pre-pandemic levels of in- person appointments.

Professor Sikora said: ‘The Government have got to listen to this poll and get GPs back to normal. They must insist that all patients with new symptoms must be seen in person. Remote appointments are okay for follow-ups but not for new patients.

‘It’s very difficult to assess people over Zoom and the telephone, and you will miss cancer diagnoses. If symptoms persist, the cancer will eventually be diagnosed – but it could happen after a delay of several months.

‘Face-to-face appointments really do make a difference. If you can’t see a patient properly, you can’t see how ill they really are. You can’t examine them, you can’t feel their lymph nodes, you can’t feel their tummy, you can’t listen to their chest.’

In one of the survey’s most damning findings, 40 per cent say the reduction in traditional face-to-face care by GPs is designed to ‘make the lives of GPs easier’ – only 11 per cent say it is designed to improve the health of patients.

The poll shows enormous support for every aspect of the Mail’s five-point campaign to revive in-person care.

Professor Marshall said about 80 per cent of GP appointments were conducted face to face prior to the pandemic, dropping to 10 per cent in the first wave. Now this figure is around 56 per cent

Professor Marshall said about 80 per cent of GP appointments were conducted face to face prior to the pandemic, dropping to 10 per cent in the first wave. Now this figure is around 56 per cent

Professor Marshall added that remote consultations continue to play a role in reducing the spread of coronavirus

Our manifesto includes making face-to-face appointments the default and that anyone who wants to see their family doctor in person should be able to do so, with incentives for surgeries if necessary.

There is huge backing for this newspaper’s call for Boris Johnson to deliver on his election vow to recruit 6,000 more GPs and provide 50 million more appointments a year.

And the survey indicates it is not just GPs in the public’s firing line: a total of 43 per cent say fewer face-to-face appointments are the result of the Government’s failure to recruit enough doctors; 29 per cent blame doctors themselves.

In addition to the difficulties in getting to see a GP in person, the poll underlines how hard it is for patients to get through to their local surgery in the first place.

Barely one in four (28 per cent) got through the first time when they last called their surgery; 15 per cent said it took between six and 15 calls, and 8 per cent had to make more than 15 calls.

Twelve per cent said they had to wait two weeks for their appointment – or did not get one at all.

Alarmingly, 26 per cent said they had given up seeking treatment after trying – and failing – to get help from their GP in the past year. More than one in ten (11 per cent) turned to private health care instead.

The public is sceptical about the growing practice of GPs asking patients to send a photograph showing any sign of illness. A total of 50 per cent say this is unacceptable; 37 per cent have no objection.

The elderly are at most risk from the move towards more consultations conducted by phone or video, according to the survey. A total of 59 per cent say they fear the health of older people will be damaged.

More than half (52 per cent) say cancer is the condition most likely to go undiagnosed as a result of a remote consultation; 15 per cent say they fear those with dementia or other mental health problems are most vulnerable.

According to the survey, there is one popular, albeit controversial, way for the Government to reduce the strain on GPs: slap tough penalties on those who repeatedly fail to turn up for GP appointments for no good reason.

A total of 73 per cent say such people should be fined; astonishingly, a total of 44 per cent would fine them as much as £50; 15 per cent would ban them altogether from the local surgery – and 4 per cent would force them to carry out community service such as sweeping the streets.

Only 8 per cent of those surveyed opposed any sanction. J L Partners interviewed 1,060 adults online yesterday.

Family doctors now treat 200,000 fewer patients on Fridays – as rising number of part-time GPs enjoy long weekends off, figures suggest

Family doctors are treating 200,000 fewer patients on Fridays as the surging number of part-time GPs enjoy long weekends off, figures suggest.

Surgeries conduct their highest number of appointments on a Monday – but availability gets progressively worse throughout the week.

Patient groups last night reacted with fury to the revelation, warning that people risk being left in agony over the weekend or forced to go to busy A&Es.

Family doctors are treating 200,000 fewer patients on Fridays as the surging number of part-time GPs enjoy long weekends off, figures suggest (stock photo)

Family doctors are treating 200,000 fewer patients on Fridays as the surging number of part-time GPs enjoy long weekends off, figures suggest (stock photo)

It comes a day after Martin Marshall, chairman of the Royal College of GPs, told MPs that the ‘reality’ is full-time GPs will soon be extinct.

GPs conducted an average of 1.29million consultations each Monday in July but just 1.09million on Fridays – a fall of 16 per cent.

And, over the past year, there were around 10million fewer appointments in total on Fridays than there were on Mondays, according to the latest data from NHS Digital.

Separate figures show three in four GPs work less than full-time, meaning fewer than 37.5 hours a week. And a more granular analysis reveals one in 12 GPs work only 15 hours a week or less.

Also read: More than 12 states in the US are experiencing alcohol shortages due to the COVID-19 lockdowns lift

Dennis Reed from Silver Voices, a campaign group for the over-60s, said: ‘Doctors should be offering a full service and it is simply not good enough to be tapering off care at the end of the week.

‘Patients don’t stop getting sick just because it’s Friday. This risks leaving people sick or in pain over the weekend or pushing them to A&E.’

Responding to the figures, Professor Marshall said that flexible working – which allows GPs to work less than full time – ‘enables highly-trained family doctors to remain in the workforce, delivering the care that our patients need and deserve’.

He added: ‘It is down to individual practices to allocate their services in line with their team’s capacity and their understanding of [patients’] needs.’


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